Last updated: January 2025
All products sold on MRI Solutions are digital goods (license keys). Due to the nature of digital products, all sales are final once a license key has been delivered and activated.
Refunds may be considered in the following cases:
- Product not delivered — if you did not receive your license key after payment, contact us within 7 days for a full refund or re-delivery.
- Defective product — if the product does not work as described and we cannot resolve the issue within 48 hours, a refund may be issued.
- Duplicate charge — if you were charged twice for the same order, the duplicate will be refunded in full.
Refunds will not be issued for:
- License keys that have been activated and used.
- Change of mind after purchase.
- Products that have expired (24h, 7-day, 30-day licenses).
- Failure to read product descriptions before purchase.
One-time purchases cannot be cancelled after delivery. If you have an active subscription, you can cancel at any time from your dashboard. Cancellation stops future billing — you retain access until the current period ends.
Please contact us before initiating a chargeback. Unwarranted chargebacks may result in account suspension and a ban from future purchases.
Email support@mrisolutions.ca with:
- Your order number or transaction ID.
- The email used for the purchase.
- A description of the issue.
Refund requests are processed within 5 business days.
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